How an order moves
Six stages, each ending in a document the buyer signs off. Nothing enters synthesis before the specification is agreed in writing.
You send the sequence or the product requirement, under a confidentiality agreement where that is needed. We confirm in writing whether the request fits the compounds and destinations we are prepared to serve.
Purity criterion, presentation, quantity, analytical methods and documentation scope are written into one specification that both sides sign. Synthesis does not start before this document exists.
Price and batch size are quoted per line, with the validity period stated on the quotation itself rather than implied in an email thread.
Crude material is characterised in process. A result outside the specification stops the batch before purification, and the stop is recorded rather than quietly reworked.
The batch is measured against the agreed specification. The certificate is issued on pass only; any deviation is disclosed on the certificate instead of being handled in a separate conversation.
Documents reach your QA group ahead of the goods so the release decision is yours to make before the carton arrives. Goods move under the temperature regime agreed for that product.