Questions buyers ask first
Short answers, including the ones that end a conversation early rather than late.
Can I order as an individual, or only as a business?
Anyone can order. Individual researchers, small laboratories, distributors and compounding operations all buy on the same terms: published prices, ten vials to a box, one box minimum. Everything here is supplied for laboratory research use only and is not for human or veterinary use.
What arrives with a batch?
A certificate of analysis covering identity, purity, appearance, moisture and fill where applicable; a batch record summary; a storage and handling sheet; and any deviation record for that batch. Documents are sent for review before dispatch.
Can you produce a sequence that is not in your catalogue?
Yes, provided the specification is technically feasible and the destination and end use are lawful. Send the sequence, the quantity you need and the purity criterion; feasibility is confirmed before pricing.
How is temperature handled in transit?
Each product moves under the regime agreed for it at order stage — ambient, chilled or frozen — in qualified packaging with the temperature record included where the regime requires one. Transit times are quoted per destination before dispatch, not assumed.
Which destinations do you serve?
We ship worldwide and decline only destinations where the material cannot lawfully be imported. Where the destination or the end use is not lawful, we say so at enquiry stage rather than at dispatch.